NOTE: FOR CHILDREN EVERY MONDAY AND THURSDAY 3PM TO 5PM VACCINATION WILL BE DONE AT OPD NO-17
For Enquiry, More Information And In Emergencies Please Contact Our Public Relation Assistants Mobile Number 7899976267. Land Line No 08352 – 262770 – Extn -2002
EMERGENCY SERVICES 24X7
Trauma and Emergency
OPD: (outpatient department) morning 9 am to 1pm and afternoon 3pm to 5pm (on general holiday 9 am to 1pm )
Patients are guided by the PRA (public relation assistants) who are available near the reception centre. The patients registered their names in the opd registration counter and then to the respective OPDs depending up on their illness. Started Private OPD as a concept was initiated to address two main stakeholders
a) Patients b) Doctors
Greeting of Private patients in Special Private Waiting Lounge in Ground Floor and examination cubicles are at third floor with waiting lounge at 3rd floor
IPD: In Patient service departments and other supportive services are available 24X7 and free Breakfast, lunch & dinner will be provided to the patients admitted in general wards. The admitted patients will undergo investigation and treatment as per the advice of the consultants.
The hospital staff provides the amenities required to the patients. The day to day requirements regarding treatment of patients will be full filled by the hospital employees. In the general wards patients are being provided free Breakfast, lunch and dinner. Experienced and qualified nursing staffs are being present in shift wise round the clock in the wards to monitor the patients. Under the guidance of experienced teaching staff the residents and internees students are available all the time near the patients to manage and provide necessary treatment. In addition to Principal, Superintendent are frequently visiting the wards to see the best possible Medicare to the patients. Also the M.Sc, B.Sc and GNM internees as well as students are being available in the wards to see the best possible care to the patients. Each floor wise nursing supervisors are detailed to supervise the patient care and also activities of the nursing staff.
Admission & Discharge procedure
Patients may come to hospital direct or through references, first the patients should register their name at OPD registration counter and then they will be directed to consult the concerned physician at respective OPDs
OPD Slips:The OPD slip will be generated at the OPD Registration counter with unique OPD No which will help the patients to get services and also for admission. Refer Annexure – 11 OPD –Doctors may advise for admission to the respective ward Casualty Emergency patients are treated and/or admitted if required. Labour room Gynecological or Obstetric patients are treated and advised for admission. SBMPMCH & RC doctors directly admit patients from their private clinics also.
a. Paying: Patients may be admitted by paying cash at the time of admission as an advance.
b. Health insurance scheme empanelled beneficiary.
c. Private case/ Referral cases
d. Staff category only for SBMPMCH & RC
e. Student category only for SBMPMCH & RC
f. Unit cases directly came to the hospital
Admission Procedure: Patients are admitted to the concerned ward on the advice of the treating doctor. The ward is designated by the treating doctor as need basis. The categories mentioned as per the doctor’s advice include medico legal category if it is suspicious.
Discharge Procedure:The discharge will be decided by the treating doctor, when patients are discharged from the respective wards the discharge card is prepared in the ward and handed over to the patient. In paying cases discharge card is handed over to the party of the patient at ward, after hospital dues are settled. At the time of discharge of the medico legal cases police intimation is a must
Discharge card: The discharge card will be handed over to the patient or patient attender after a discharging the patient by the treating doctor which will contain all the information in regards to status of the patients, for the following cases the discharge card will not be issued i.e. AMA and MLC cases.
AMA Protocol: An adult patient who is conscious and has decisional capacity has a right to refuse any medical treatment. The treating physician shall advise the patient of the risks involved in discontinuing treatment or leaving before being discharged, and encourage the patient to continue in his or her prescribed course of medical treatment. If the patient insists on leaving against medical advice, the physician shall document the patient physician consultation where the patient was advised against medical advice and discontinuing treatment, shall secure the patient’s signature as acknowledgement of the patient’s AMA means against medical advice discharge, the protocol is patients or his attendants may request for discharge of the patients without improvement, for this SBMPMCH & RC, protocol is behind the admission sheet AMA format is preprinted all details as per the format has to be fill and get name, date, time and the attendant or patients signature and also his contact no will be taken on the format
MLC Protocol MLC means Medico Legal Case; the MLC will be done for both OPD & IPD cases when the consultant/ Physician/ Treating Doctor are request for MLC for RTA cases, also if the patient is suspicious for consumption of unknown or by knowingly consumed medication, poison and bites…etc. such cases will be registered under MLC, the red colored seal will be put on the OPD/IPD sheet as a Medico Legal Case. These cases will be intimated to the police station for statutory action.
Post Mortem Procedure
The post mortem is done only for the MLC cases which are admitted in SBMPMCH & RC to know the cause of death also the Nil MLC cases will be done if the patients attender want know the cause of death, also the request from the police for outside the hospital cases are done as per the norms. The post mortem will be done by the Forensic Medicine & Toxicology department staff as per the guidelines and statutory norms.
Feedback form: The hospital is receiving feedback information from patients as well as attendants through speciﬁc format these formats will be reviewed by administrator and rectify the short comings in the hospital also also the online feedback KIOSKA have been installed at third , first and ground floor through whichthe feedback will be monitored by administrators immediately and possible measures can be initiated at the earliest to satisfy the patients and same will be discus at redressal committee as and when conducted.
Cash Counter / Billing Section: Cash counter and billing sections are functioning round the clock for patients benefit, the following counters are
1) OPD Registration counters
2) IPD Registration Counter
3) Discharge counter
4) Billing counter.