We will take a 'user-first' approach to deliver service excellence, staying agile to drive digital innovation, whilst keeping core assets safe and resilient.

To facilitate world-leading research, teaching and learning and enhance the digital experience, through provision of sustainable and reliable IT solutions.

User First - Consider the user experience in everything we do.

Clear and Simple Communication - Committed to using accessible language and being transparent.

Stay Secure - Be champions of good practice, proactively managing risks related to information technology

Equitable and Open - In our service provision and professional approach, providing access to our expertise and resources

Agile approach - Adopt a flexible operational approach and mind-set by anticipating and adapting positively to change

From provider to 'partner' - Develop a partnership approach to working, through close collaboration and integrated processes

Develop our people - Contribute to staff development, continuing to build capabilities and talents to delivery excellent service